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That Voice At The McDonald’s Drive-Thru Might Be A Computer

386708 02: McDonald's famous golden arches catches sunlight March 14, 2001 at one of it's chain restaurants in Boston MA. Hamburger giant McDonald's Corp. warned Wednesday that the mad-cow disease scare in Europe will cause its first-quarter earnings to fall more than expected. McDonald's owns 28 thousand restaurants worldwide. (Photo by Darren McCollester/Newsmakers)

Times really are tough out there – even Alexa is getting a part-time job at McDonald’s.

The fast-food chain is testing out a voice-driven AI program – similar to Alexa or Siri – in drive-thru lanes to help speed up service. That means the voice you hear coming through the speaker might not be a real person.

McDonald’s has been focused on reducing drive-thru time for customers – especially with a surge of drive-thru traffic due to the pandemic.

Do you think an AI voice will make the drive-thru ordering process faster or slower? How many times a week have you been hitting the drive-thru during the pandemic?


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